FAQs
Frequently Asked Questions
What are your wool felt products made of?
Our products are made from 100% natural wool felt, sustainably sourced and processed without harsh chemicals. Wool felt is durable, biodegradable, and naturally stain-resistant thanks to its lanolin content.
How should I clean wool felt items?
We recommend gentle hand-washing with cold water and a wool-safe detergent. Avoid machine washing unless specified. For more details, visit our Product Care Guide.
Will the felt pill or shrink over time?
Light pilling may occur initially, especially on items with high friction like seat cushions or bags. This is normal and can be removed with a fabric comb or lint roller. Shrinking is avoidable if you follow our care instructions.
Can I customize size, color, or embroidery?
Yes! We offer custom options for many of our products including coasters, runners, and covers. Please contact us at raluca.postelnicu@sora-mt.ro for personalized orders.
Do you accept bulk or business orders?
Absolutely. We supply both individual customers and businesses. For wholesale inquiries or B2B pricing, contact us directly.
What shipping options do you offer?
We ship across Romania and internationally. Estimated delivery times and prices will appear at checkout. All orders come with tracking information.
What if I need to return or exchange a product?
If you're not satisfied with your purchase, please contact us within 14 days of delivery. We accept returns for unused products in their original condition. Custom orders are non-returnable.
How can I contact you?
You can reach us by email at comercial@sora-mt.ro or by phone at 0745 247 442. We’re happy to help!